Talk with your healthcare provider about whether UGEN fits your rehabilitation plan. If they prescribe it, they will invite you to the companion app, provide your sensors, and set up your treatment plan with you.

Each UGEN kit includes: Quick Start Guide, (2) sensors, a power brick, (2) USB-C cables, and (6) straps in various sizes. The serial number is on the back of each sensor.

Download the UGEN companion app from the Apple App Store or Google Play. The app is available at ugen.health. Your provider will walk you through the remaining setup steps during your appointment.

Most patients find UGEN straightforward. Your provider will walk you through setup at your appointment, and the app guides you through each exercise with video and written instructions.

You must be at least 18 years old to download the UGen companion app from the Apple App Store or Google Play. Your healthcare provider will confirm whether UGen is appropriate for you.

You need a smartphone with the UGEN companion app installed, your charged UGEN sensors, any exercise equipment your provider prescribed, and a Wi-Fi or cellular data connection.

You’ll need an internet connection to use the companion app. This can be Wi-Fi or a cellular data connection (LTE/5G).

Yes. The UGEN companion app is available on both the Apple App Store and Google Play.

Charge your sensors the night before a session so they are ready when you are. If you go a few days without using them, put them on the charger anyway, as the battery may drain slowly. Do not use the sensors while they are actively charging, and store them at room temperature.

No. You will be assigned one condition or treatment plan at a time.

UGEN's sensors use low-energy Bluetooth technology and do not interfere with pacemakers or other medical implants. However, always inform your healthcare provider about any medical devices you use.

Yes. Your provider will decide whether UGEN is safe for you. UGEN is generally not used over open, infected, or post-operative wounds, or on areas with skin breakdown. It may also not be appropriate if you have an active infection or fever, unstable heart or blood pressure conditions, a seizure disorder, unexplained swelling, and/or signs of a blood clot. This is not a complete list. Your provider will review your full history and decide.

Yes. UGEN can be worn on top of your clothing and is designed to deliver accurate movement tracking without needing to be placed directly on the skin.

Call 911. The UGEN messaging feature is not monitored for emergencies and must not be used to report urgent medical problems.

UGEN collects movement data from your exercises (i.e., range of motion, repetitions, movement quality, and how consistently you complete your program) along with any patient-reported outcome questionnaires your provider assigns. Full details are in UGEN’s privacy policy at ugen.health.

Your healthcare provider and your care team. Your personal data is not shared with employers or other third parties without your permission. For specifics on storage, retention, and your rights, see UGEN’s privacy policy or ask your provider.

UGEN is a prescribed medical device and is often covered by insurance, including some Medicare plans. What you pay out of pocket depends on your specific plan. Your healthcare provider, care team, or professional team (such as your clinic, team, or training organization) and their billing staff can help you understand your coverage and any potential costs.

No. UGEN requires a prescription from a healthcare provider and is not sold directly to consumers. Access is typically provided through your healthcare provider, care team, or an affiliated sports organization (such as your clinic, team, or training program).

Tap the support icon in the companion app to call UGEN Support at 1 (833)-590-9366. UGEN reviews inquiries Monday through Friday, 8:00 AM – 5:00 PM ET, generally in the order received.

If your clinic has set up messaging, you will see a messaging tab at the bottom of your app screen. Use it to send your provider feedback or questions about your exercise program. Response times from your own provider vary with clinic hours. Technical problems should go to UGEN Support. Emergencies should go to 911.

Confirm the sensor is charged. If it will not charge, unplug the USB-C cable from the power brick, press it firmly back in, and try a different outlet. Hold the power button on the side of the sensor for up to 30 seconds. If it still does not work, tap the support icon in the app to call and/or submit a ticket to UGEN Support. UGEN Support will assess the issue and arrange a replacement sensor if needed.

Confirm both sensors are powered on, with the blue light facing up and the green light facing down. Check that Bluetooth is turned on in your phone settings. Confirm the UGEN app has permission to use Bluetooth in your phone’s app privacy settings.

Confirm sensor placement and orientation are correct, and that the straps are properly positioned. Check that the app has not timed out and that Bluetooth is connected and stable. If the issue continues, restart the app and the sensors, then complete one more calibration attempt. If calibration still fails, tap the support icon in the app to call and/or submit a ticket to UGEN Support. UGEN Support will assess the issue and help you troubleshoot further.